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FAQ

Frequently Asked Questions

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What’s included in the initial installation?

Installation is performed on a time and expense basis.  We will work with you to develop an installation plan that best fits the needs of your organization.

What is considered an emergency?

We define an emergency as a problem that causes downtime or has a serious impact on production.
 

What are some strategies to optimize support-ability and up-time?

Proper ongoing maintenance of your packaging automation equipment and training is the key to achieving optimum up-time. Monitoring spare parts inventory will also help minimize downtime associated with parts failure.