Customer Support

24-hour Customer Support

Remote customer support and troubleshooting is available 24 hours a day, 7 days a week. Utilizing a VPN or VNC connection we can:

  • Provide precise and immediate troubleshooting support

  • Adjust machine settings

  • Modify the program

  • Create new recipes

  • Provide software updates


Before calling for Customer Support, please review information available in the Troubleshooting Guide and in the HMI On-Line Help, Machine Technical Manual, and Manufacturers’ Documentation.


When calling for Customer Support, please provide the following information:

  • Machine Serial Number

  • Phone number where you may be reached

  • Description of problem

  • Plant location


Normal Business Hours:
Monday through Friday – 8:00 AM to 4:30 PM CST
320-763-6043 (Voice)



Parts: Option 4
Customer Service: Option 5



Frequently Asked Questions


What’s included in the initial installation?


  • Installation is performed on a time and expense basis.  We will work with you to develop an installation plan that best fits the needs of your organization.


What is considered an emergency?


  • We define an emergency as a problem that causes downtime or has a serious impact on production.

What are some strategies to optimize supportability and uptime?


  • Proper ongoing maintenance and training is the key to achieving optimum uptime. Monitoring spare parts inventory will also help minimize downtime associated with parts failure.


Contact Us

Aagard Group

3711 Iowa Street

Alexandria, MN 56308

Phone: 320.763.6043



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