Ultimate Customer Support for Your Machine's Lifetime | Aagard

Written by Aagard | Jun 5, 2025 5:00:00 AM

At Aagard, support doesn’t stop after installation—it’s just the beginning. Our customers trust us not only to build exceptional automated packaging solutions but also to stand by them—for the lifetime of their equipment.

That’s why we created Aagard Assurance, a comprehensive program for the ultimate customer support for your machine's lifetime. It's designed to provide proactive service, expert guidance, and peace of mind every step of the way.

Every account is assigned an Assurance Manager who is their main point of contact.

Our customers spoke, and we listened. Many told us they struggled with:

Slow response times from service providers
Limited communication and lack of proactive support
Unrecognized operational challenges across multiple machines
Unaware of available resources that could improve uptime and efficiency

“We’d be on-site or on a call with a customer to find out that they could have been having difficulties with one or more machines, and we didn’t know it,” commented Cameron Nyberg, Director of Service.

“That’s not the experience we want our customers to have. When we talked about how we’d ensure our customers were always heard, this was the way we could do it.”

Aagard Assurance was created to solve these problems and redefine what customer support should look like.

What You Get

Dedicated Assurance Manager – Always available at no cost to ensure your success.
Proactive Maintenance & Check-Ins – We don’t wait for problems to arise. We check in regularly to make sure everything is running at peak performance.
Expert Performance – Access to knowledgeable technicians.
Tailored Solutions – Every plant is different, and we adapt to your unique needs.
Remote Support & Transparency – Get the help you need, when you need it, with real-time troubleshooting and guidance.
Operator-Centric Approach – We work with your team to make the machines work better for them.

“It was really important that we heard from everyone in the company from the CEO to the machine operator,” remarked Nyberg. “We need to make sure we’re making their machines better for them and need to understand it from all perspectives.”

How It Works

With Aagard Assurance, we take a hands-on, proactive approach to equipment support. Here’s what to expect:

Regular Check-Ins: Monthly calls (or more often if needed) to discuss performance, issues, and optimization opportunities.
On-Site or Virtual Support: Initial kick-off visits, scheduled audits, or virtual troubleshooting—whatever works best for you.
Ongoing Optimization: We track production concerns, material issues, and operator feedback to make continuous improvements.
A True Partnership: Our goal is to build relationships, not just fix machines—we want to be an extension of your team.

“We’ll meet with the customer daily, if needed. Of course, that would not be a usual example, but we have had a customer or two working through something that took daily communication. And that’s exactly what we’re here for,” said Nyberg.

Aagard vs. The Competition

Unlike many competitors who offer reactive service, Aagard Assurance is a proactive, relationship-driven support program. Our combination of accessibility, customization, and lifetime commitment sets us apart. And it's FREE.

Peace of Mind, Built into Every Machine

When you choose Aagard, you’re not just purchasing a machine—you’re investing in a long-term partnership designed for success. Aagard Assurance ensures that your equipment is always running at its best, that your operators are supported, and that we’re here when you need us.

Have questions? Want to learn more about Aagard Assurance? Let’s talk! We’re here to help you keep your packaging line running smoothly—today, tomorrow, and for years to come.

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