The Aagard Group - Redefining the Standard - Automated Packaging Machinery

Aagard communicates by phone with your plant support personnel and if necessary requests permission to connect to the machine's PC. The machine control is our eyes and ears in the field.

Once logged in we have the ability to:

Provide precise and immediate troubleshooting support
Adjust machine settings
Modify the program
Create new recipes
Provide software updates

Aagard offers our customers 24-hour support

Eliminates unnecessary on-site service calls, saving you time and money
Available 24 hour per day, 7 days per week, 365 days per year
First 90 days FREE! Pre-purchase hourly blocks billed in 15 minute increments at a discounted rate

Terms: Net 30 Days
F.O.B. Aagard Group, LLC
Quote: Pre-Paid or Standing Purchase Order:
$125/hour, in 15-minute increments

First & Last Name:
Company:
Phone:
Fax:
E-mail:
Machine Serial #:
P.O.#: Please fax signed P.O. to 320-763-7859

Remote Technical Support is free for the first 90 days after Customer Site Acceptance. Following the 90-day period, *Pre-Paid* Remote Technical Support covers technical support and troubleshooting for non-warranty items. This form of support is usually online, connected to your system’s computer. This support may also be via telephone, speaking with your technicians to help diagnose a problem related to non-warranty items. Any Remote Technical Support related to warranty items will not be billable. Aagard’s standard Remote Technical Support fee is $175/hour, charged in 15-minute increments. The fee for *Pre-Paid* Remote Technical Support is $125/hour, also charged in 15-minute increments. Please consider purchasing a block of time, or providing a standing purchase order with a defined upper limit!

Desired Remote Technical Support	Number of Hours or $ Limit










Comments:

For Service: 320-763-6043, Option 5
service@aagard.com

For Spare Parts: 320-763-6043, Option 4
spareparts@aagard.com