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3711 Iowa Street |
Position Posted: January 17, 2012
Director of Service
Job Description
Position Objective:
- Develop and implement policies, procedures and processes that will result in "re-defining the standard" for customer services in our industry. Ensure the achievement of performance goals, adherence to policies and procedures, and implementation of operational processes
Primary Responsibilities:
- Develop and manage a customer care group that helps drive overall business success and sales through delighted customers that seek the opportunity to work with Aagard
- Ensure professional communication (written and verbal) is in place at all times
- Translate business vision and strategy into operations tactics
- Set strategies, goals, best practices and compliance improvement projects
- Foster customer relationships
- Develop polices, procedures, and process improvements
General Responsibilities:
- Adhere to, support and promote the Aagard vision and culture statements
- Demonstrate professional, respectful interaction with other team members
- Accurately and professionally represent Aagard to customers and vendors
- Other duties as assigned
Minimum Requirements:
- Minimum 4 year degree in Business, Sales or Marketing related field and 5 years of related experience or equivalent combination of education and/or experience
- Technical management and customer service experience within a manufacturing environment, packaging background preferred
- Demonstrated direct interaction with customers
- Project management exposure a plus
- Ability to communicate with internal and external customers verbally and in writing, including presentation skills
- Previous experience with CAD systems is a benefit
- Ability to create and manipulate spreadsheets/pivot tables for data analysis
- Understanding of integrated systems
- Experience with Microsoft Office products
- Ability to travel up to 25% of the time
Measures of Performance:
- Delighted customers that return to Aagard for future equipment purchases (customer retention)
- Adherence to budget